- Go to Administration > System > System Settings > Features and scroll down to the Service Level Agreements section.
- Select Use SLAs.
- If your Service Levels are based on Agreements with Submitters’ Groups or Organizations, select SLA Based on Issue Submitter. If based on Agreements with Assignees’ Groups or Organizations, select SLA Based on Issue Assigned To. (In either of these configurations, Asset-related Agreements will always take precedence over all other Agreements.)
- Click Update.
The message "Parameters successfully" updated will display and the SLAs menu option will appear in the Administration menu when the update is complete.