Using Submit and Edit Issue screens to Add Issue Types and Subtypes


BEST PRACTICE: When possible, always deactivate instead of delete for data integrity.


From the Submit or Edit Issue screen, select the add link next to Issue Type or Subtype.


Enter a name for this Issue Type or Subtype


To override alphabetical order in related lists and drop-downs, enter a Display Order.


Click Save.

This window will then close and you will be returned to the Submit or Edit Issue screen, populated with this new issue type.

Issue types and subtypes can be added and edited by any user with Sys Admin or Can access and maintain Administration functions permissions.

The steps described here are based on default issue and issue type labels with all related capabilities activated. Your system's labels and available options may vary.