Adding Substatus Pause Clock Rules

Steps

1

Go to Administration > Business Rules > Substatus Rules.

2

Scroll down to the “System Clock Pausing” section.

3

Select the Substatus you want to automatically pause the system clock (i.e. all Total Time Open, Escalation and SLA calculations) on issues.

4

Click Save.

addingsubstatuspauserules1.png

A confirmation message will appear when this process is complete.


Applies To:

Issuetrak 9.9+