Adding Substatus Update Rules

Steps

1

Go to Administration > Business Rules > Substatus Rules.

2

Select the event that triggers this new Rule.

Notes added when using the “Email Issue” function are not recognized as “Add Note”,“Note Added by Submitter”, or “Note Added by Submitting Organization” issue events.

3

Select the Substatus criteria for this event.

4

Select the Substatus to be applied.

5

Define the Process Order for this new Rule.

6

Click Save.

addingsubstatusrules1.png

A confirmation message will appear when this process is complete.


Applies To:

Issuetrak 9.9+