Editing Escalation Rules

Steps

1

Go to Administration > Business Rules > Escalation Rules > List All.

2

Click the edit link next to the Escalation Rule you are modifying.

editing_escalation_rules1.png
3

(Optional) Before making any other changes on the Edit Escalation Rule screen, use the View/Maintain Distribution List link to add or change member settings on this Escalation Rule’s Email Distribution List.

4

Make your changes on the Edit Escalation Rule screen.

5

Click Save.

A confirmation message will appear when this process is complete.


Applies To:

Issuetrak 9.9+