Group Restrictions

Information

You may allow members of certain groups (or organizations) to view and select additional values not available to other users through Group Restrictions. This includes:

  • KB Articles
  • KB Categories
  • Issue Types
  • Issue SubTypes 1-4
  • Tasks
  • Task Groups
  • Quick Picks

Examples

Some examples of restrictions in practice are:

  1. Restricting the Quick Pick New Hire to your Manager Group. Then no employee other than a member of management can view and select it on issues.
  2. Restricting the subtype Server to your IT Group. Then no employee other than a member of IT can view and select it on issues.
  3. Restricting the Task Group QA Analysis to your Development Group. Then no employee other than a member of development can view and select it on issues.