User Cloning


You may copy permissions, group memberships, and certain details from existing users and user templates by cloning. This can only be performed from Administration > Users.

When users are cloned, their permissions and details can be changed before their records are saved. However, no changes to the original user or user template will be applied to records already created from them.

User Administrators cannot clone Agents, templates, user permissions, or users with AD authentication. Group memberships, however, will be cloned. If you are using a User Administrator account to clone a user account, it is necessary to use group memberships to manage the resulting account permissions.

The following field information is cloned:

  • User permissions (if performing the clone while signed in as a sysadmin or other admin that is not a User Administrator)
  • Record Type
  • User Type
  • Group memberships
  • Organization
  • Time Zone
  • Address 1
  • Address 2
  • City
  • State
  • Zip Code
  • Country
  • My Issues screen display format
  • Default Home Page
  • Redirect to (Page) after submit
  • Any custom email notification flags, such as: 
    • On Escalation of ANY/ALL Issues
    • On Submission of ANY/ALL unassigned Issues
    • When Note Added to ANY/ALL Issues