There are pre-programmed fields for user ID, password, first and last name, phone, email, pager email, mailing address and time zone.
You may define additional information needed on user records (as well as issue and organization records) through System Settings > User Defined Fields > User Fields. This can include fields that are:
- Table-driven – selected from a drop-down list
- Text-based – entered freely
- Date-based – entered in date format or selected from the calendar search
However, there is a limit to how many of these fields you can create in each format.