User Record UDFs


The custom fields configured on the User Fields screen will display on all user records.

There are pre-programmed fields for user ID, password, first and last name, phone, email, pager email, mailing address and time zone.

You may define additional information needed on user records (as well as issue and organization records) through System Settings > User Defined Fields > User Fields. This can include fields that are:

  • Table-driven – selected from a drop-down list
  • Text-based – entered freely
  • Date-based – entered in date format or selected from the calendar search

However, there is a limit to how many of these fields you can create in each format.



Navigate to Administration > System > System Settings > User Defined FieldsUser Fields.


Select and enter a Label for each field. Note that once activated, value sets for Table Driven Fields may be maintained from Administration > Users > User Defined Fields.


Click Update.

The message Parameters successfully updated will then appear.