Managing Departments

Information

Only users with Sys Admin or Can access and maintain Administration functions permissions can add, edit or delete Departments within your system.

Adding Departments

1

Go to Administration > Departments > List All > Add.

2

Enter a name for the new Department.

managing_departments1.png
3

(Optional) If you want members of this Department with Can view issues submitted by other users permissions to see only the issues submitted by or assigned to other members of this Department (according to the filtering option selected in Features), select Internal Issues.

4

Click Save.

The message Record was successfully added will display when the save is complete.

An Email Distribution List can be added to a Department (from the Edit screen) only after it is saved.

Editing Departments

1

Go to Administration > Departments > List All.

2

Click edit next to the Department you are modifying.

managing_departments2.png
3

(Optional) Before making any other changes on the Edit Department screen, use the View/Maintain Distribution List link to add or change member settings on this Department’s Email Distribution List.

4

Make your changes in the Edit Department screen.

managing_departments3.png
5

Click Update.

The message Record updated successfully will display when the update is complete.

Deleting Departments
It is best practices that whenever possible, always deactivate rather than delete existing items within your system.

1

Go to Administration > Departments > List All.

2

Click del next to the Department you are deleting.

3

Click OK when prompted to confirm.

The message Delete successful will display when the deletion is complete.


Applies To:

Issuetrak 9.9+