-
Users with the appropriate permission can change the “Submitted Date” while submitting an issue. This article provides an explanation of the difference between the "Submitted Date" and "Entered Date."
Entered ...
-
The Dashboard is a user-specified display of At-A-Glance statistics regarding open issues. A user must have Dashboard permissions within their Menu Options / Pages Allowed to view the Dashboard. If Issue Classes are enabled, selecting a Cla...
-
Last Updated: 12/28/2023
in Using Issuetrak Automation Many of our customers need help with controlling their onboarding and offboarding processes. What they find is that they do not have adequate control of the process to ensure that all steps are completed; this can result in a bad experience for new ...
-
This sub-menu option allows you to define your personal Dashboard preferences. Below is a walkthrough of this screen from top to bottom:
Select the Dashboard Panel you want to add to your Dashboard from the "Select a Panel" drop...
-
Last Updated: 04/22/2024
in Administering Issuetrak
-
Last Updated: 05/02/2024
in Integrations and Add-Ons
-
The Billing Module gives you the ability to add multiple line items to an issue to represent Product and Service charges against an issue. For service companies, this results in an ability to record charges for services provided and to charge ...
-
Issuetrak offers integration with Azure AD via the Identity Management area of the product. The advantages of utilizing Azure AD with Issuetrak are very similar to those from using AD Federation Services:
Issuetrak never has the user's ...
-
Note that the steps for creating the Office 365 Application are for Issuetrak version 15.5 and above. If you are running a version older than 15.5 this option will not be present and the server settings will be listed in the incoming email config...
-
Note that the steps for selecting the Office 365 Application for outgoing email are for Issuetrak version 15.5 and above. If you are running a version older than 15.5 this option will not be present.
To activate your system's outgoing...